Elien, how would you describe Fello in one tweet?
“Say hello to Fello: a shared calendar-app, with which you take care of a family member together. Easy and free!”
What is happening in family care?
“There is a shift in the health industry right now, which puts more responsibilities in the hands of the family. Family caregivers must be more self-sufficient, take care of and plan things themselves. During such a treatment period, a lot of decisions have to be made, from ‘are we getting a stair lift for my long-term ill sister?’ to ‘to which nursery home are we sending grandma?’. This causes a lot of stress sometimes for family caregivers.”
Which problem does Fello solve?
“Family caregivers are doing a noble job, but experience a lot of problems during the daily arrangements of who does what and when. Also, deciding about the care of their family member can take up to many hours. If the organizational stress disappears out of family care, there is more time left for the actual care and attention. That is where Fello comes in.”
How does Fello tackle this problem?
“We made a shared calendar for families who take care of someone, within a free app. The app makes the daily arrangements clear and easy. Therefore, family caregivers can easily ask for help, communicate well about decision-making, save time in the arrangements and thereby focus more on the actual care.”
What can caregivers do with the app?
“The weekly planner is the most used function. It is a visual weekly calendar, where family members can easily plan and look at meetings. Don’t you know yet who can make it to the doctor’s appointment of your mother, then all the group members get a notification in which they can let you know if they can be there or not. Also, users can chat with each other per subject – from ‘grandma’s home needs to be cleaned’ to ‘this are the results from the cardiologist’. Third, we offer several partner services through the app.”
“With the app we link the family to relevant information and services. An example is Senior Service: a company that helps family caregivers with the care, if the pressure gets too high for them. Getting help in time helps them to be more self-sufficient. Senior Service is the first partner service we offer in the Fello app, but we want to add more services in the future.”
Who are other partners of Fello?
“The Achmea Foundation supports us in the shape of knowledge and finances. Besides that, the Zilveren Kruis is a good partner for us, who also gives us – besides help with the application – some credibility. Fello came in second in their test, which made insured caregivers rate several applications.”
What is the strength of the Fello app?
“We consciously kept the app very simple. It is as simple as WhatsApp, but then focused on care. It also offers, besides chatting, a calendar and services, but at the same time gives not-too-technical people the chance to participate. The other day, I spoke to a user of far in his eighties, isn’t that amazing? But at the same time, it is trendy enough for the thirteen-year old niece. That simplicity is the success of Fello.”